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We operate on the principle of complete customer satisfaction, which is why we offer the possibility of free returns within 30 days of receiving the purchased products. If, for any reason, you are not satisfied with the purchased items, we will gladly accept them back and provide you with a full refund.
Products return period
You have the right to return the purchased product within 30 days from the date of receipt of the shipment (right to withdraw from the sales contract). We have simplified the return procedures and accelerated the return process.
Refund period
The payment refund period may be from 5 to 14 days on the terms set out in the law. Out of concern for the satisfaction of our customers, we refund the funds as soon as possible. No unnecessary delays.
Refund form
If you provided us with your bank account number when submitting the refund order, the refund will be made to the indicated account number. If it is not provided, the refund will be made in the form in which the payment for the order was made.
You have several options to choose from the best one for you. we offer free returns all logged in users.
Log into your Lovebriks account and go to orders. u>. There you will find all the products that you can return for free with Lovebriks.
Select the products you want to return and the courier's arrival location.
Fill in and sign the contract withdrawal form that we have attached to your order. If you don't have it, download the ready form HERE or from your store account. You can also complete and send a withdrawal from the contract or any other unequivocal statement electronically to customer@lovebriks.com.
Place the products and the return form in the shipping carton and seal it well.
You don't need to print anything - the courier will have its own label for your return.
The courier will arrive at the indicated address. Give him the package.
Expect an email confirming your refund. You will receive it from us as soon as your package reaches the warehouse and the returned products are checked.
Fill out the return form (you received it with your order, you can also download it HERE You can also complete and send the withdrawal form or any other unequivocal statement electronically to customer@lovebriks.com.
Pack the returned product (we will be grateful if it is in the original manufacturer's packaging) and put the return/withdrawal form and the original or a copy of the receipt (or invoice) in the package.
Send the package to:
BnA Investments OU
Rogowo 91, 72-330 Mrzeżyno
With the note "Lovebriks.com - Return"
REMEMBER:
Upon receiving the returned products and verifying their condition, we will issue a full refund to your original payment method. The return process may take several business days from the receipt of the returned merchandise.
In accordance with applicable laws, please note that we reserve the right to deduct a portion of the refund for products that do not meet the conditions for resale. If we observe that the returned items have been used or are not in their original condition, this may affect the refund amount.
To ensure a full refund, please adhere to the following guidelines:
If the returned items do not meet the above conditions, we may reduce the refund amount to reflect the value of the returned product. This procedure is implemented to ensure fairness for all customers and maintain our high-quality standards.
Returns are processed in accordance with our return policy and in compliance with applicable regulations. We recommend carefully reviewing the product description prior to purchase to ensure that it meets your expectations. If you have any questions regarding the return conditions or product details, our customer support team is ready to assist you.
Thank you for your understanding and cooperation regarding our return policy. Our goal is to provide you with satisfaction in your purchases and a fair resolution for returned products.
